Customer Service
How can I contact the customer service?
You can contact our customer service by:
– email: dubaifestivalcity@julesandjuliette.com or contact@julesandjuliette.com
– phone: + 971 50 961 6083, all days, from 10.30am to 10pm (UAE time). In case the line is busy or if you call outside usual business hours, we suggest you favor leaving a message by whatsapp on the same number listed above, and our team will get back to you the earliest possible.
-whatsapp: + 971 50 961 6083, all days, from 10.30am to 10pm (UAE time).
Security and Privacy
Is the website julesandjuliette.com secure?
Yes. The data procedure on the julesandjuliette.com website follows Internet applicable security agreements.
“WE” julesandjuliette.com website does not store payment information. For payment requirements, banking information is collected and retained by our payment gateway service provider “Networks International”, ensuring all certified PCI-DSS security protocol for each payment made. This standard is an international standard, the purpose of which is to ensure the confidentiality and integrity of card holder data, and to protect credit card and transaction data.
Network International encrypts the data and only retains it for 3 years for technical purposes (for
example: for a recurring payment requested by the user at the time of purchase, such as insurance, or the reimbursement of a purchase, or in case of fraudulent behavior). The encrypted payment data are held in secure data centers in GCC and in accordance to the law.
What is your privacy policy?
You can browse the julesandjuliette.com website without delivering any personal data. However, when you create an account on the julesandjuliette.com website, we collect the necessary data for the billing and delivery of your orders: names, addresses, email addresses, etc. Our privacy policy is accessible on the website.
Account and Password
How can I identify myself if I have lost my password?
Click on the link « Forgotten password” situated on the login page. Enter your email address, you will immediately receive an email then click on the link in order to proceed to the modification of your password.
How can I modify my julesandjuliette.com account ?
At any time, you can edit the information of your account, by clicking on “Account”, the icon of which is situated at the upper right corner of your screen. After logging in, you will be able to make the desired modifications via the menu.
Payment Method
What are the different payment methods offered by the site www.julesandjuliette.com?
We accept Visa, Mastercard, Visa Electron, PayPal. We do not accept Cheques. As PayPal does not support AED, all transactions completed through PayPal will be charged in USD. Due to this currency conversion, an additional charge will be added when completing your PayPal payment
Delivery & Shipping
What is julesandjuliette.com’s website delivery area?
The julesandjuliette.com website ships worldwide! Except for UAE, delivery is based on the Delivery Duty Paid process for each country.
What are the delivery time and costs?
What is julesandjuliette.com’s website delivery area?
The julesandjuliette.com website ships worldwide! Except for UAE, delivery is based on the Delivery Duty Paid process for each country.
What are the delivery time and costs?
In UAE, orders are usually delivered in 1 to 2 business days from placing it, except for weekends, bank holidays or exceptional information delivered by our services. For the rest of the world, you may check below delivery times, depending on your country. You will receive an email confirming the order processing as well as its delivery. During the holiday season, please check with our customer service.
Julesandjuliette.com’s delivery service is covered by our provider UPS, for UAE and the rest of the world. UPS delivery is only insured with the Express option (in order to provide a very rapid delivery service).
Delivery is free in UAE and on certain conditions for the rest of the world. For more details, you may check the below table.
UPS EXPRESS SAVER | TIME | COST (AED) | FREE DELIVERY ABOVE (IN AED) |
UAE | 1 to 2 business day | free | no minimum amount |
GCC (Saudi Arabia, Kuwait, Qatar, Oman, Bahrain) | 2 to 3 business days | 50 | 350 |
Western Europe, Middle East* & India | 2 to 3 business days | 70 | 450 |
US, Canada, Australia, Eastern Europe* | 3 to 5 business days | 100 | 550 |
East Asia and South Asia* | 4 to 5 business days | 100 | 550 |
Rest of the world | 4 to 5 business days | 150 | 700 |
*Some countries may not be in the list of the indicated zones and will be included in the zone “Rest of the world”. Upon entering your country of delivery on checkout, the accurate shipping cost will be shown.
How can I follow the delivery of my order ?
If you wish to follow the delivery of your order, check “My account” and then “See my orders”. For UPS deliveries, Jules & Juliette will send you an email as soon as the package is shipped, giving you a delivery tracking number. For the delivery itself, the information will then be given by UPS.
How can I follow the delivery of my order ?
If you wish to follow the delivery of your order, check “My account” and then “See my orders”. For UPS deliveries, Jules & Juliette will send you an email as soon as the package is shipped, giving you a delivery tracking number. For the delivery itself, the information will then be given by UPS.
Returns, Refunds & Credits
What is the delay to return an order and what are the conditions?
You have the possibility to return any order on the julesandjuliette.com website in the 14 days following the delivery date.
Any non-compliant return or unfit for resale (damaged, used or dirty) will not be submitted to return nor credit.
How must I return a product ordered on the www.julesandjuliette.com website?
If you want to return an item, please send us your request on contact@julesandjuliette.com with your order number and the details of the item you wish to return. We will send you then an email with the return process.
Can I exchange a product bought on julesandjuliette.com in a Jules & Juliette boutique or a retailer?
Any purchase made on our website cannot be exchanged or refunded in our Jules & Juliette boutiques or in one of our retailers (UAE & world).
START MY RETURN
Upon reception of the returned product, the reimbursement will be made according to the will of the buyer in the form of:
- Credit note available 6 months on the www.julesandjuliette.com website only.
- A refund credit directly on the bank account or Paypal account depending on the payment mode used for the order. The refund amount will equal the amount of the return product, without penalty, except for the return costs that remain at your charge.
In the case of a refund or a credit note, except for faulty products of delivery negligence on our part, delivery costs from the original order will not be refunded.
An email will be sent to you to confirm the refund of your order or to precise the code of your credit note.
How long does my return take to process?
Once your return has been received at our warehouse, we will notify you with an email. Please allow up to 3 business days for the return to be processed.
WRAPPING & GIFT
How is the item wrapped?
Each order is prepared with the utmost care: silk paper, a cotton pouch, a gift box, and ready to be gifted to the happy receiver if it’s a present. You have the possibility to indicate if your order is a gift.
How to offer a gift?
You have 2 possibilities :
By making a traditional order on the website. You have the possibility to request an accompanying note that will be printed on a lovely Jules & Juliette card.
By choosing to offer a Jules & Juliette gift card online. It will enable the happy receiver to freely choose its gift within our website’s large selection.
Information on the wear and safety of Children`s cloths
We are delighted by your interest in our children’s collections and we hope they will please their happy little recipient.
As we care about what goes on your babies and kids bodies and are concerned with their welfare, we choose with care the finest European fabrics with certified labels attesting the safety and quality of the materials.
Our Petit Jul’s collection is made from 1oo% organic cotton, in Portugal, preventing rashes on your babies and an irritated skin that can be caused by the chemical residue trapped in the threads.
